By the end of 2025, the UK will replace the existing analogue telephone network with a new digital system.

This positive change will help transform the health and social care landscape, advancing TEC to deliver the next generation of personalised health prevention and care.

The new network brings:

• Improved connectivity across urban and rural communities
• Higher-quality video and audio capability
• Increased compatibility for new TEC innovation
• Greater reliability and network stability
• Fewer outages, reducing safeguarding risk
• Enhanced monitoring capability
• Expanded data insight
• Superior care coordination
• Better care outcomes 

The switchover has the potential to impact existing customers  receiving services through older devices using the current analogue telephone system, resulting in a loss of functionality.

To protect those individuals we’ve examined a wide range of devices to ensure digital compatibility, mitigating potential hazards through extensive planning, research and analysis. 

We've taken the opportunity to re-assess each individual's equipment against their ongoing needs thereby protecting Commissioner budgets.

The UK switchover programme is rolling out nationally, with different timescales for each region.

Our prioritisation plan mirrors the regional roll out, ensuring timely action to protect those at risk. 

Many of our customers are already in receipt of their new equipment, with over 10,000 devices already switched over, minimising unnecessary disruption and protecting continuity of care.

We’re working collaboratively with network providers, manufacturers, and our partners to provide strategic support that achieves a smooth and successful network transition